Terms & Conditions

Segenhoe Investments Limited

(Registered in England & Wales, Company Number: [Insert Number])

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from Segenhoe Investments Limited (“Segenhoe”, “we”, “us”, “our”). By placing an order, you agree to be bound by these Terms.

You may not order or obtain products if you:

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  Do not agree to these Terms;
  
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  Are under 18 years of age; or
  
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  Are prohibited by law from purchasing such products.
  

We may update these Terms from time to time. The latest version will always be available on our website.

2. Order Acceptance and Cancellation

Your order is an offer to buy products under these Terms. We may accept or decline your order at our discretion. Once accepted, you will receive an order confirmation email which forms the contract of sale.

3. Prices and Payment

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  All prices are shown in GBP (£) and include VAT where applicable.
  
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  Prices may change from time to time but confirmed orders will not be affected.
  
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  Payment must be made in full at the time of order using approved payment methods.
  

4. Delivery and Risk

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  Delivery options and charges are displayed at checkout.
  
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  Title and risk in the goods pass to you once we deliver the products to the carrier.
  
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  Delivery times are estimates and not guaranteed.
  

5. Returns and Refunds

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  You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013.
  
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  Products must be returned in their original, unopened condition unless faulty.
  
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  Refunds will be issued to the original payment method within 14 days of receipt of returned goods.
  

6. Health & Medical Disclaimer

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  Our products are intended to support comfort and general wellbeing.
  
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  They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
  
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  Information provided on our website or in marketing materials is for general educational purposes only and should not replace professional medical advice.
  
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  If you suffer from chronic or severe pain, or have a medical condition, consult a qualified healthcare professional before use.
  

7. Warranties

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  Products are supplied “as is” and as described.
  
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  We do not guarantee that our products will achieve specific health outcomes.
  
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  Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
  

8. Limitation of Liability

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  We are not liable for indirect, incidental, or consequential losses (e.g., loss of profit, loss of data, business interruption).
  
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  Our total liability to you in respect of any claim will not exceed the purchase price of the product(s) in question.
  
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  Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under English law.
  

9. Intellectual Property

All intellectual property rights in our website, branding, and product materials belong to Segenhoe Investments Limited. You may not reproduce or exploit them without our written consent.

10. Data Protection & Privacy

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for full details.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

We will not be liable for delays or failures caused by events outside our reasonable control (e.g., natural disasters, strikes, supply chain disruptions).

13. Entire Agreement

These Terms, together with our Privacy Policy and your order confirmation, form the entire agreement between you and Segenhoe Investments Limited.